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Marketing 101

Stop Broadcasting on Social Media and Start Building Connections

Social media marketing is shifting from broadcast content to genuine, targeted engagement in communities where customers actually interact.

3 min read
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Stop Broadcasting on Social Media and Start Building Connections

What if everything you've been doing in social media marketing is missing the mark? Organic reach on Facebook has declined significantly in recent years, and algorithms are throttling even the best content.

Here's what I wish someone had told me 20 years ago: stop spraying and praying, and start building genuine connections. The brands winning on social in 2025 are the ones treating it like a dinner party, not a billboard.

Go Where the Conversations Already Are

With over 5.2 billion social media users worldwide Statista, the audience is there. But organic reach keeps shrinking faster than my hairline in the sun. The savviest marketers have shifted resources from content calendars to outbound engagement. I'm talking about commenting on creators' posts, joining niche communities on Discord and Reddit, and showing up where your customers actually talk.

This isn't scalable. That's the point. Authenticity doesn't scale, and that's exactly why it works. Try it: dedicate 30 minutes each day to engaging in relevant online communities.

Hands typing on laptop with social media platforms open, surrounded by business materials

Let Your Customers Do the Talking

User-generated content (UGC) isn't new, but it's having a moment. Raw, unfiltered content builds trust faster than your polished brand videos ever will. Marketers are increasingly prioritizing UGC strategies alongside micro-influencer partnerships—creators who feel more like real people than celebrities HubSpot. Think GoPro, whose entire brand is built on showcasing their customers' adventures.

Key Insight: Your best content probably won't come from your creative team. Give your customers the mic and get out of the way.

AI Is Your Research Assistant, Not Your Voice

Yes, 97% of marketers say AI skills are now essential Salesforce. I use it daily. But here's the thing—generative AI should inform your strategy, not replace your personality. Use it for social listening, trend analysis, and first drafts with tools like Lumen5 or InVideo. Then add the human element that makes people actually care. Remember, 69% of marketers view generative AI as revolutionary Marketing AI Institute.

Short-Form Video Still Rules

If you aren't experimenting with short-form video, you're missing out. 78% of people favor short videos for product discovery Wyzowl. TikTok ads, in particular, have shown strong performance, with some brands reporting returns well above industry averages.

Key Takeaways:

  • Shift from broadcasting to participating—comment, engage, join communities.
  • Prioritize user-generated content and micro-influencer partnerships.
  • Deploy AI for research and efficiency, but keep your brand voice human.
  • Test short-form video on TikTok and Reels (consumers prefer it for discovery).

Social commerce continues its rapid growth trajectory, with analysts projecting it could approach $1 trillion globally by the end of the decade eMarketer. The brands that will capture that spend aren't the loudest—they're the most present. Where are you showing up this week that isn't your own feed?

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