1. Introduction

AudiAInce® ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered audience intelligence platform.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, password, and company details when you register
Profile Information: Job title, industry, and preferences you choose to share
Content: Product descriptions, survey questions, and other content you submit
Communications: Messages you send us through support or feedback channels

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, and actions taken within the platform
Device Information: Browser type, operating system, and device identifiers
Log Data: IP address, access times, and referring URLs

3. How We Use Your Information

We use the collected information to:

Provide and maintain our Service
Process your requests and transactions
Improve and personalize your experience
Send service-related communications
Analyze usage patterns to enhance our platform
Protect against fraud and unauthorized access
Comply with legal obligations

4. AI Processing

Our platform uses artificial intelligence to generate model-based audience archetypes and analyze audience inputs. To provide requested features, relevant content may be sent to third-party AI providers, including Anthropic, OpenAI, Google, and Perplexity. Depending on the feature, this may include product names, product descriptions, audience information, categories, survey content, and research questions. Do not submit information that you are not authorized to share.

Third-party processing and retention practices depend on the provider, service, account configuration, and applicable terms. Contact us for current subprocessor and retention information.

5. Data Sharing

We may share your information with:

Service Providers: Third parties that help us operate our platform
AI Providers: For processing requests through our AI features
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5.1 Aggregated Outcome Evidence

Eligible campaign outcome records from accounts that are not excluded by applicable tenant settings may be combined to calculate aggregate calibration and performance metrics for our Trust Center. The Trust Center does not display account-level content or results. See the Trust Center for the current methodology, minimum sample requirements, and limitations.

6. Data Security

We use administrative, technical, and infrastructure safeguards intended to protect customer information, including:

Encrypted transport and storage protections provided by configured infrastructure and service providers
Access controls and authentication mechanisms
Security monitoring and application-layer protections

7. Data Retention

We retain information while an account is active and as needed to provide the service, meet security and legal obligations, resolve disputes, and enforce agreements. Deletion requests are applied to active systems subject to applicable legal requirements; residual copies may remain for a limited period in protected backup generations and security records.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Opt out of certain processing
Withdraw consent

See our GDPR and CCPA pages for region-specific rights.

9. Cookies

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Understand how you use our platform
Improve our services

You can manage cookie preferences through your browser settings.

10. International Transfers

Your data may be transferred to and processed in countries other than your own, including where our service providers operate. Where required, we use applicable contractual or other legal transfer safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights, contact our privacy team at [email protected] or through our contact page.

Privacy Policy